Who we are

Suggested text: Our website address is: https://thermal-systems.co.uk

Thermal-Systems.co.uk Limited

Thermal-Systems.co.uk Limited is strongly committed to respecting privacy and protecting personal data.
This privacy statement describes what personal data we collect and how it is used and also provides
information about individuals’ rights.
It applies to personal data provided to us, both by individuals themselves or by others. We may use personal
data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the
point of collection.
We may collect, store and use the following kinds of personal data: personal contact details including names,
addresses, telephone numbers, email address, company names and job titles / position within a company.
• Why do we process data?
• What information do we collect about you?
• How will we use the information about you?
• Marketing
• Retention Periods
• Access to your information and correction
• Cookies
• Websites
• Changes to our privacy policy
• How to contact us
Why do we process data?

We use your data to provide you with products and services including feedback and enquiries and for safety
and security purposes. We will use your data to comply with laws and regulations.

What information do we collect about you?
We collect and store information about you when you contact us for a quote or to instruct us to provide
products and / or services. Data collected: name, company name, position/job title, address, telephone
numbers and email address. We record, analyse and store details of product and service purchase history,
dates and recordand store details of all related information such as emails, letters and phone calls.
Website usage information can be collected using cookies if you choose to allow them.

How will we use the information about you?
We collect information about you to process your quote, order or query and use it to contact you regarding
the same.
Thermal-Systems.co.uk Limited will not share your information for marketing purposes. Access to your
personal data is only provided to our staff when it is being processed. We may need to provide your personal
data to third parties only when an order is to be delivered directly to yourself or our approved sub-contractor
needs to contact you directly to complete work on behalf of ourselves.

We would like to send you information which may be of interest to you. If you have consented to receive
marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for
marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email [email protected].
Retention Periods
We will keep the information held on you until you tell us not to; or in line with legal requirements such as
tax and accounting retention periods.

Thermal-Systems.co.uk Limited

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of
some or all your personal information, please email or write to us using the details provided below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct
or remove information you think is inaccurate.
You may be able to request the deletion or removal of personal data where there is no compelling reason for
its continued processing. However, this is not an absolute or automatic right as there may be contractual,
business or legal reasons why the information cannot be immediately deleted. You will be provided with the
reasons if your request for information to be deleted is denied.
Cookies are text files placed on your computer to collect standard internet log information and visitor
behaviour information. This information is used to track visitor use of the website and to compile statistical
reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from
your browser. However, in a few cases some of our website features may not function as a result.
This privacy policy applies to all Thermal-Systems.co.uk Limited websites
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on our website.
How to contact us
Please contact us if you have any questions or concerns about our privacy policy or any information we hold
about you by email at [email protected] or write to us at Thermal Systems Ltd, Unit 3, Birch
House Business Centre, Hen Lon Parcwr, Ruthin, LL15 1NA


Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


Suggested text: If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.